Few restaurants are more prefab than IHOP, yet there Menendez was, paying homage to a staff that knew his breakfast by heart and to patrons who’ve watched his kids grow up. On the surface, the Union City franchise is hardly authentic–it’s similar to the IHOP in, say, Muncie, Indiana. But the friendships that Menendez has made there are certainly genuine. It’s not that Starbucks, Cold Stone Creamery, BMW, Nike, or any other brand is really, really real. What’s real are the experiences and the connections that the brands allow us to make–if they give us an honest chance.

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